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IT support technician

Permanent employee, Full-time ยท Berlin

About us
iconmobile is an international consulting firm for innovation globally headquartered in Berlin (Germany) with further offices in Ingolstadt, Munich,Santa Monica, New York, London and Shanghai.

We are part of the WPP network blending more than a decade of design and user experience with deep technical expertise and business sense. With our clients from various industries like Automotive, Consumer Products, Financial Services and Health Care we aim for innovative solutions that are both commercially successful and game changing.

Our mission is to grow and transform businesses through the creation of new digital services and products with a focus on creating compelling user experiences to establish successful customer relationships.

Design is at the heart of what we do, in addition to our creative curiosity and the passion to deliver the best possible result. In order to offer end-to-end solutions, we also provide software development and backend integration.
about the position
we are looking for an IT support technician (f/m) to support our global IT team at our headquarters in berlin. you will be responsible for the local 1st and 2nd level support requests, ensuring the smooth operation of our it infrastructure. you will be the go-to-person and assist our employees with your IT competence.
your role
  • as a member of our global IT team you are responsible for our local user support
  • processing IT-support requests and providing solutions for our employees
  • assisting users with hardware and software issues
  • set up, configure and maintain our hard- and software infrastructure
  • responsible for hardware life cycle management
  • ensure access rights for internal user repositories align with standards
  • support in various IT-related projects
your profile
  • first experience in an equivalent position
  • completed apprenticeship in information technology, university degree is a plus
  • experienced with dealing and solving user requests
  • good knowledge of macintosh and pc environments
  • additional experience in linux environments is a plus
  • sound degree of pragmatism, hands-on mentality and high service orientation
  • fluent in english and german
interested?
we are looking forward to receiving your application. please submit your cv, cover letter (including salary expectations and possible start date) as PDF files via the application mask.

Hello. We are glad about your interest and are looking foward receiving your application.

Please fill out the short questionnaire in order to submit your application.

Please attach at least your CV and a portfolio showing a fine selection of your work to your application.